- Can be returned for a refund within 30 days of the delivery date.
- Customers are expected to try the cover for at least 7 days.
- Customers are expected to send only the hub back using their local shipper if they are dissatisfied with the product and also dispose of the cover on their own.
- If you encounter a technical issue with the product, we will send spare parts once the issue is detected through troubleshooting. A full product replacement will be determined on a case by case basis.
- Previous international backers will receive only one replacement if necessary.
- We are unable to support international orders, any product that leaves the US will immediately void our return and warranty policies.
- If a size exchange is needed, the product must be unopened and within the 30 days of the delivery date. Customers will be charged an upgrade and additional restocking fee of $20.
We do not condone purchasing our product from a 3rd party reseller (eBay, Craigslist, etc.). As we did not authorize the sale, Eight Sleep cannot be responsible for the condition of the product once it is received. We promise to provide support and help troubleshoot, but we are unable to assist you with any replacements if necessary.
Read more here.