During the set-up process, you will have to connect Eight to your home Wi-Fi network. Follow the prompts to connect correctly:
If your Eight disconnects from your Wi-Fi, or your network credentials change, you will have to put Eight into pairing mode to reconnect. To do so, go to the menu and under ‘My Eight’, select ‘Put Eight into pairing mode’.
A few helpful tips on the pairing process:
- You will have to click out of the Eight app and go to your phone’s Settings, and select Wi-Fi.
- In Wi-Fi, you are looking for Eight-XXXX (the X’s represent a unique 4 character combination of letters and numbers. In the example below, it is Eight-ACZV.)
- Please note that Eight doesn’t connect to 5G networks.
- During the pairing process, the hub light will blink different colors as it connects.
If your network name is not appearing, tap ‘Search’ again.
If it’s still not appearing, select ‘Other’. Enter your Wi-Fi network name and password, and tap connect.
Still having trouble? Try putting the device in pairing mode or contact us at support@eightsleep.com.