What is White Glove Delivery?
White Glove Delivery is a premium delivery service available in New York City when you purchase any Eight Mattress. It has a cost of $75.
White Glove Delivery includes:
- Delivery to your room of choice
- Unboxing and installation of the mattress (Sleep Tracker is not installed by our delivery service)
- Removal of trash including boxes and plastic
How does the White Glove Delivery work?
When your mattress ships from our factory, you will receive an email notification with a tracking number where you can see its progress as it makes its way to NYC. In this email, we will ask you to schedule a day and time for your home delivery.
Deliveries are available for scheduling 7 days a week, in 4-hour windows: 8am-12pm, 12pm-4pm, and 4pm-8pm
On the day and time selected, our delivery men will make their way to your address. Please note that they will get in touch with you that day to confirm the delivery.
Our couriers will help you set up your mattress and remove the packing materials.
If you would like our couriers to remove your old mattress we offer that service as well, for an additional fee of $50 per mattress or box spring.
To ensure the most sanitary experience, our couriers will not set up the Sleep Tracker cover that comes along with your Smart Mattress. Setup instructions can be found inside of the cover box. If you require additional assistance, we’re here for you, at firstname.lastname@example.org!
Will I receive my mattress the same day if I order with White Glove Delivery?
Your mattress is made to order and takes up to 5-7 business days to reach our White Glove couriers.
Do you offer White Glove Delivery on the weekends?
Yes, we can schedule delivery 7 days a week. You can choose between 4 hour windows of 8am-12pm, 12pm-4pm, and 4pm-8pm.
Is White Glove Delivery available for the Sleep Tracker?
This service is only available for our Eight Mattress and Eight Smart Mattress.
Will the courier still take my mattress if I didn’t pay for the recycling fee?
If you would like to add this option after your purchase, we request that you notify us at email@example.com at least 24 hours before the scheduled delivery.
Will White Glove Delivery be available outside of NYC?
We are looking into expanding to accommodate all our US customers, but are offering this service only in NYC for now.
Where in New York City will this service be offered?
We are able to deliver your Eight Mattress to any of the five boroughs.
I’ll be away from home for a few days. How far in advance can I schedule delivery?
Our White Glove couriers are able to hold your mattress at their warehouse for a maximum of a week from the day it arrives in NYC.
Can I use White Glove Delivery to just remove my mattress?
Yes, you can use our mattress disposal service to remove your old mattress without purchasing any of our products. It has a cost of $75 per mattress or box spring.